F.A.Q

F.A.Q

How to use coupon code? - When you’ve found and added the products that you would like to purchase from the store, you should click on "View Cart" or "Checkout" button and then you will see a box where you can enter your coupon code, now click on "Have a coupon? Click here to enter your code". After you enter the coupon code and click on the "Apply Coupon" button. The discount that’s associated with the coupon code will be applied to any products in your cart for which the coupon code was associated when it was created.

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Are Dead Sea Cosmetics Shop products tested on animals?  Dead Sea Cosmetics Shop products comply with ISO 9002 standards, are not tested on animals and contain no animal ingredients.

Are you using Paraben in your products?  No. All our products are paraben-free. This preservative has been replaced with more natural and safer preservatives.

How can I receive information about a particular product? Once you have located the product you wish to purchase, you can click on the name of the product or its picture. This will take you directly to the product page. On this page you can find the description of the product and directions of use. If the information provided is not sufficient, please send a query to info@dead-sea-cosmetics-shop.com.

How can I pay for my order? Dead Sea Cosmetics Shop E-store accepts the following credit and debit cards: Visa, MasterCard, American Express and Diners Club, and payments via PayPal.

Why do I need to provide a username and password? Your username, together with your password, serve as your identification, and allows you to receive instant updates regarding the status of your order. The password ensures that any information sent by you at the time of your order will remain private. After entering your username and password you may enter ‘My account’ and also see the history of your previous orders.

Will I receive an invoice/receipt for my purchases? Of course. All products ordered via dead-sea-cosmetics-shop.com arrive directly to your home with an invoice/receipt inside the package. If the invoice/receipt is not in the package, it may have been sent to you in a separate letter. If that is the case, you may contact us with any question using the form at contact page.

Is it safe for me to enter my credit card details on your site? Without a doubt! We at Dead Sea Cosmetics Shop and dead-sea-cosmetics-shop.com place the utmost importance to securing the personal and financial information of our customers. In order to ensure your Credit Card Data Safety, We chose PayPal's payment interface for our website. PayPal is world famous for its capabilities of protecting highly sensitive financial information, thus you can rest assured that your data is safe and shop at ease.

Do you ship all over the world? Yes. We are pleased to ship our products via regular air mail. For shipment via EMS (Express Mail Service) there are a few limitations to specific countries. You can choose from 90% of the countries in the world from the list appearing on the checkout form. From this list you can choose regular or express delivery. If your country does not appear on the list, please choose “other” and enter the name of your country in the “comments” box.

How will my credit card be charged? Your card will be charged via PayPal's payment interface automatically upon receiving the transaction confirmation from the credit card company or after the credit card company approves the transaction.

How will I know that my order has been received? A confirmation email upon receiving your order within our online store's system. If you didn't receive the confirmation email, chances are high that your order won't be shipped. In order to avoid such discomfort, please contact our online sales coordinator by email with your order number. We won't be able to handle your inquiry without your order number.

How do I return a defective product? You may return the defective product within 30 days of its receipt, dependent upon the return of the product to the company in its original packaging intact and under the condition it is entirety without damage or any flaw excluding minimal use to discover the defect. You will be refunded the full amount of shipping costs. For additional information, please read "Terms of use" or "Shipping & Returns".

I run a store and I am interested in purchasing large quantities of products. How do I do this? We’d be delighted to supply our products to your store. Please send us your details via the "contact" page and we will get back to you as soon as possible with further information.

When will my order arrive? Regular registered air mail: The product will arrive within 14-21 working business days.

Express Mail service (EMS): Europe 3-7 days, United States & Canada 3-7 days, Australia & Southeast Asia 3-10 days.

The above times do not include processing time prior to shipment, weekends and national and international holidays.

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