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Terms of use

  • The Site “Dead-sea-cosmetics-shop.com”- herein “the Site” acts the company which markets beauty products and cosmetics from the Dead Sea.
  • The Site offers online shoppers from all over the world the opportunity to purchase a variety of products, and in addition, to access the data base of articles.
  • The Site is owned and operated by the licensed dealer; “Dead Sea Cosmetics Shop” located on UG Bernhard - Lenbachstraße 4, Berlin 10245 Germany
  • Terms and conditions are written in the masculine for linguistic convenience only, but apply equally to men and women.
  • By using the Site you accept these Conditions of Use. If you do not agree with all of these Conditions of Use, do not use the Site. Use of the Site is expressly conditioned upon your assent to all these Conditions of Use. You and/or anyone acting on your behalf will have not have any claims or demands against the owners of the site and/or its operators and/or anyone on their behalf, with the exception of claims related to a breach of agreement made by the owners of the site and/or the operations, according to the Conditions of Use set out in this document.
  • In this agreement the following terms will be used; their definitions are as follows:“Information”- any material and/or information exhibited in the site in any media, including, among others, words, symbols, logos, graphic designs, buttons, icons, pictures, drawings, layouts, and illustrations including way in which the information design is designed, as mentioned protected under international copyright laws.
  • “User/customer”- any person entering the site and/or using its services and/or information and/or purchasing products.
  • The pictures and sizes shown in the site are for illustration only; only the size and weight detailed in the text is legally binding.
  • In the case of typographical errors in the site, or in the descriptions of the products/services, its price, or the picture of the product/service or any other material, the owners of the site reserve the right to cancel the specific purchase.
  • The site may be used for purchasing products and receiving information only. No other use of information is permitted, for any purpose.


Methods and timetables of shipment supply and transport:
Registered airmail:
The cost of shipment is included in the price of the product in the site. Shipping costs are free delivered to your local post office.
Approximate arrival time: 14-21 working days.

Express Mail Service (EMS):
The package may be expedited by using EMS for an additional $35 per shipment.
Expected times of arrival:

Europe: 3-7 days working days
United States & Canada: 3-7 days working days
Australia & Southeast Asia: 3-10 working days

If your country does not appear in the list of countries on the order form, please send us an email specifying the country you are interested in sending the package to and we will find a quick solution for the dispatch of your products anywhere in the world, by mail or EMS.

The site will take care of the supply of any product ordered by you from the site, to any address you enter in the order form, in any of the counties listed on the form, within the time specified on the order form.
The site will provide the products according to the terms of supply specified in the order form. The site is legally bound to supply orders which have been fully paid for by credit card, as stated below.
Times of supply for all products, as stated in the sales page, are calculated according to business working days only. (Sunday to Thursday, excluding Friday, Saturday, holidays and holiday eves.)
The set of rules of the Israel Post Authority will apply for the transport of all products ordered via the site, and is legally binding for all buyers.

In the case of strikes, abnormal weather, accidents, external forces beyond our control which are defined as “force majeure,” we cannot be responsible for the delay in the supply of the product or for their non-arrival. Naturally, we will do our best to insure the consignment’s safe arrival.
As a result of the security situation and terror threats all over the world, customs or security personnel may open your package for inspection.

Please note your order number on a sheet of paper, or print the emails which you received with the details of your order for the future verification of details should any problems arise.
Importers and merchants interested in making large-scale transactions should make contact via the Importers form found in the site.
Means of payment, invoices and receipts
The site accepts payments via:
Credit cards used in Internet orders: American Express, Visa, MasterCard, Diners Club.

Buyers or members of our Buyers club wishing to purchase goods online must own a valid email address.

A buyer using a Euro credit card will be charged in U.S. dollars. That is, the euro amount will be converted into dollars according to the daily representative rates of the card.
An invoice and receipt will be sent together with your purchase. In this invoice the amount of the purchase will be written in the currency used for the purchase, and also a conversion into Israeli shekels, for our books in Israel.

Credit Card Security and Privacy
Dead-sea-cosmetics-shop.com has invested great effort in securing information and protecting your privacy. Therefore we use the most advanced and secure technology in the world, the SSL protocol. All data entered passes through the secured communications system; the SSL protocol adapts the details and jumbles them into a meaningless string of symbols, numbers and letters during sending. For your information, while sending your personal information to our site, there is a lock at the bottom of the browser while opens and shuts. This lock shows that the encoded SSL process is taking place. If you press on the lock a window will open, showing the official security confirmation of the site.

The use of credit cards on the Site is protected and secured by the credit card companies, so that any misuse of your card (misuse= use by anyone not permitted by you) can cause no damage to the owner of the card. (That is, the transaction will not be approved or carried out.) Should this happen, the credit card company will return all monies in full, 30 days from the execution of the transaction.

Privacy- the company promises that the details of the buyer and/or user of the Site will be utilized by the Site for internal use only, and will not be transferred to any third party whatsoever.
The entries and data processes of the Site that have been entered by the user will be stored in the company’s computerized data base that will document all of the Site’s activity. This registration of data will serve as evidence of all the said above.

Limitation of Liability, quality-control, product quality and return policy
The Site will provide only usable, brand new products. All products have undergone strict inspection by the Israeli Ministry of Health, and have not been tested on animals.
The liability of the Site is solely limited to the price of the product to the customer.
The liability for the quality of the product lays with the manufacturer, Health and Beauty, according to international customer protection laws.

If you want to cancel a transaction, “Cancel Order” will be accepted only by your notification via email to customer-care@dead-sea-cosmetics-shop.com. The notification will include your personal details and the details of the order as they appeared in the email confirmation sent to you.

If your notification of cancellation is sent and received before the package is sent, we will cancel the order and credit your credit card for the full amount of the order, i.e., your monthly credit card account will show a charge and a credit by “Dead Sea Cosmetics Shop”.

If your notification of cancellation is received after the package has been sent:
Wait until receiving the package at the address stated in your order.
Send the package back to us to the following address:

Dead Sea Cosmetics Shop
UG Bernhard - Lenbachstraße 4, 
Berlin 10245 Germany

Your account will be credited after it is returned to us, within 30 days after you its arrival at your address, under the condition that the products have been returned unused, untouched and undamaged and in their original packaging. You will see three (3) transactions in your monthly credit card account: the charge for the original purchase, the credit for the original purchase and the charge for the cancellation and shipping and handling charges, according to the method of shipping chosen

The Site will replace or return amount paid for any defective product, under the conditions of the following return policy:

Notification has been received by you, requesting the replacement or return for credit, via email to customer-care@dead-sea-cosmetics-shop.com. The notification will include your personal details and the details of the order as they appeared in the email confirmation sent to you.

The product has been returned within 30 days of its arrival to our address.
The product is returned unused or with minimal use until the defect was discovered. It must be returned intact and undamaged in its original package.

The product is sent to and received by:

Dead Sea Cosmetics Shop
UG Bernhard - Lenbachstraße 4, Berlin 10245 Germany

After the return conditions have been fulfilled by the customer and after the defective product is received, the replacement will be sent without extra charge, according to the procedure detailed in “Methods and timetables of shipment, supply and transport.”

If you wish to return/exchange a product for reasons other than a defect in the product, the conditions and instructions detailed in the above “Cancel Order” will apply.

The Site will be entitled to cancel an order under the following conditions:
In the case of a typographical error, in the price or the description of the product.
In the case of force majeure, acts of war, hostility or terror that prevent the continuation of sales, supply and dispatch in an orderly fashion.
If it becomes known to the Site that it is the customer’s intention to resell the product to a third party or to deal in trade with them.
If the product is out of stock (it will be possible to receive a replacement product of equal value.)
Club membership, Registration and Privacy (Protection of information privacy of the user.)
Registration to the Site is not required in order to use the Site or to buy products from the Site. However, registered members will receive discounts, free gifts and special deals that are only offered to members.
Registration is carried out by filling out the registration form to be found at the top of the home screen of the site, under “Members.” The button “New Member” will be found there.

To register you will be required to provide the following information: full name, address, telephone number, user name, password and email address club members are required to have a valid email address.) These data will be used in all of your transactions in the Site. However, because of added security regarding your credit card number, you will be asked to provide your credit card details with every transaction.

The Site will recognize you as a club member when you log in to the Site, using “cookies” and the IP address used for computer recognition. “Cookies” are pieces of information that are sent from an Internet site to the user’s hard disk to enable management and tracking. “Cookies” can improve the use of the Internet by saving information of the user’s preferences within the limits of a particular site. The use of “cookies” is conventional in industry, and Internet sites use them to provide practical applications and components to their customers. The actual “cookies” do not personally recognize the user, but they do recognize the computer. Most internet browsers can accept “cookies.” If the user wishes to cancel this ability, he can do so by defining his browser so that it will not accept the “cookies,” but by doing this he may limit the possibilities for utilizing the Site and its services. As is stated, “cookies” can be sent to the user’s computer by the company.

For your information, the information entered into the Site’s system will be used to send the customer information regarding special deals or updates on the Site. If the customer wishes to have his address removed from the Site’s distribution list, he can do this at any time by updating information in “My account.” In addition, he may also instruct the Site to automatically remove his address by using the unsubscribe link or by sending a message to customer-care@dead-sea-cosmetics-shop.com.

Registered members that are interested in correcting or updating the personal information supplied by them, are invited to do so by at any time by entering into My account and/or sending an email message to customer-care@dead-sea-cosmetics-shop.com, and the company will correct or erase, as it applicable, the personal information of the said members.
The said information will be transferred and saved in the maximum security data base via secure SSL protocol.
Beyond the said use, the Site pledges not to make any use of your information without your permission, unless required to do so by law or in order to prevent misuse. The Site will permit access to the information only to those employees who need the information in order to process your order.

The Site employs established cautionary steps in order to preserve, as much as possible, the privacy of all information. The transference of credit card numbers from the Site is coded according to standard but in circumstances beyond our control or as a result of force majeure, the Site will not be responsible for any damage, direct or indirect, that might be caused to you or your representative, if this information is lost or if it is used without authorization.
Intellectual property rights
All rights to the intellectual property, including copyrights, patent rights, trademarks and any other intellectual property, related to the Site, the information and the services are now and in the future the sole property of the company or of third parties by whom the company was licensed according to law. The user will not have any right to them. Anyone who violates these rights will be prosecuted to the full extent of international law.
Without infringing upon the said above, it is not allowed to publicly publish information or intellectual property, are any part thereof, either in print or by downloading and storing information on magnetic media or by any other method without the express consent of the company. It is forbidden to copy, duplicate, distribute, sell, market, change or translate any information, including trademarks, images, or pictures, without receiving the company’s explicit prior consent in writing.
Changes in of services offered
The company reserves the right to made changes from time to time, in the site, its contents and the services offered, their scope and availability, without prior notification and according to its absolute discretion. There will be no cause for claims, suits or demands as a result of these changes, and/or mishaps that may result as a result of their implementation.
The company reserves the right to make changes in the type of information and services provided by the Site, including the addition of services or the complete cessation of activity in the Site.

General Information
The company reserves the right to change instructions and conditions of use on the Site from time to time, according to its sole discretion. If the conditions of use of the Site change, the company will post notification on the Site; the validity of the conditions will be begin the day they are published on the Site.
Israeli law exclusively applies to these Conditions of Use. The sole jurisdiction and venue of any action related to these Conditions of Use shall be the Tel Aviv-Yafo Court of Law, and they will have the sole right to pass judgment in any claim in regard to the Conditions of Use.
Customer Service and Contact Us
To contact us for further information, clarifications or explanations of any kind, please contact us via:
Our email address: customer-care@dead-sea-cosmetics-shop.com

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